What is IVR (Interactive Voice Response)?
IVR stands for Interactive Voice Response it is nothing but a pre-recorded voice that interacts with humans over a voice call. The purpose of an IVR is to collect a response from the receiver or the caller and then based on the response create a certain outcome. All of this is done without human intervention. The responses are collected in the form of numeric inputs from the dial-pad. There are two types of IVR single level IVR and multi-level IVR. Let's take a look at an example of a single-level IVR. Let's assume that you're calling a company's customer care number. You'll most probably hear an automated greeting which will quickly be followed by options. For example, they'll ask you to press one to talk to sales press two to talk to support, or press three to talk to accounts. After you decide which department you'd like to speak to, all you have to do is press that particular button on your dial pad. Once you do that, the call is automatically routed to